Dear guest,
Please read all the information below
Situation as of 1st May 2021
We reopened on 12th April for 1 family groups.
We will be fully open with no restrictions June 21st and further restrictions (2 familys or rule of 6) will apply from 17th May. These dates may change as time goes on. Please note we aim to comply as much as we can but do not know everything, we are here to hire out cottages, handing out keys etc and to ask guests to comply, we see it that its your responsibility to stay within these rules and do not see it as our job to police it. We will try to work with all guests to resolve any situation, please understand the strain this is putting on our small business and everyone has to play a part, its not our fault. further information can be seen here https://www.gov.uk/coronavirus
Covid 19 update following 22nd Feb announcement.
Please note that as changes were announced on 22nd Feb we will no longer accept cancellations due to covid if you have not previously informed us. The reason for this is we are now open busy, and could easily sell your period if we know you are not attending. We have tried to contact everyone affected but have been swamped by admin and done our best. If you have a booking after 12th April and have not already advised us that you are not attending, please see our normal T’s and C’s, sorry we have to draw a line somewhere given the strain we have been under and we feel that 8 weeks is long enough.
Refunds
Not Wowcher or NE offers, see further below
If you require a covid affected refund and have already advised us you are not attending, please send a email to bookings@bowleescottages.com with your date of stay and full payment details inc date payment was made, card number, exp date and sec number, if bacs, full name of account as it appears on your statement, sort code and account number, due to the volume of emails if you do not send all of this information we will not be able to process your refund claim.
We have many refunds and will do these asap, at the moment we are held up by promised funds due in from the government. Please do not worry this is not a question of if, but a question of when we can refund you, this is not our fault and we ask for your understanding. We expect to be able to refund all outstanding within 4 weeks from now.
Wowcher and NE offers.
Due to the virus we have little or no dates left to move you forward, please note that the deal ends or excludes 1st July to 1st September and ends 1st September anyway. We can try to give you dates from November, please firstly see our availability for all cottages here https://bowleescottages.com/availability/if you require a refund please speak to the voucher provider, please do not call us about a refund as your contract is with them, we are bowlees cottages.com and not wowcher or NE offers. To move please send a email with original date of stay and proposed new date of stay. If you are in a 13 or 16 sleeper, we have more dates available. All such deals exclude school holidays and weekends and are like for like.
Pool and facility’s
From our reopening on 12th April to 17th May the pool games building will be open as private sessions only, you can ask us for the spreadsheet, private hot tubs are unaffected. We ask all guests to avoid close contact with others.
We thank you for you business and support.
Tony and Vivien Smith