Please help us help you
Your first port of call is your travel insurance, please contact them to see if you can claim as you are now not allowed to travel. You can request a invoice from us to make a full claim.
If you can’t claim or don’t have travel insurance or annual insurance, we are allowing all guests to reschedule bookings or a credit will be automatically raised for you from lock down 24th March 2020 until travel restrictions are lifted. This will be for the amount we have been paid ;
You may reschedule to a more or less expensive period with a balance adjustment either way.
If you can’t make a claim then please contact us to reschedule. Sorry we are unable to refund until we are open again and funds are available, please understand this is not our fault, then we will refund anyone wishing to do this, if we are closed due to the Virus.
We are still open for key workers and anyone who’s home is flooded or damaged etc, as government restrictions. When we reopen we may have restrictions on communal areas such and the pool and snooker room. There may be private sessions allocated. This is beyond our control and we are sorry we can not reduce the price due to this.
We thank you for you business and support.
Tony and Vivien Smith