Please read all the information below
Situation as of 26th November for 2 weeks.
We are in tier 3 and have to remain closed until reviewed in 2 weeks, we can now only accept guests such as essential workers (with a reason to be here) and special groups of people, see government guidelines on the internet https://www.gov.uk/guidance/new-national-restrictions-from-5-november
Please note we aim to comply as much as we can but do not know everything, we are here to hire out cottages, handing out keys etc and to ask guests to comply, we see it that its your responsibility to stay within these rules. If you have a holiday booked here during this lockdown please follow the instructions below to apply to be moved forward or refunded. There is no need to advise us if not attending during lockdown (4 weeks) as we can not accommodate anyway. We will try to work with all guests to resolve the situation we both find ourselves in but please understand the strain this is putting on our small business and everyone has to play a part, its not our fault.
Covid 19 update following lockdown changes.
If you are unable to come because of the current restrictions and your booking is within 2 weeks please send a email to firstname.lastname@example.org with you date of stay and cottage stating that you are unable to come and would like to reschedule, please supply a couple of like for like dates and we will get back to you. Please ensure you get a response email from us if you have been cancelled or moved. Please note we can only work 42weeks ahead as no one knows what is around the corner, if your booking is beyond this you will need to pay your balance to keep this booking in place until it falls within the 2 week window. If you do not pay the balance we may have to cancel the booking under normal T’s and C’s.
Refunds (not Wowcher or NE offers, see further below)
If you require a refund and your booking is within 2 weeks, please send a email to email@example.com with your date of stay and full payment details inc date payment was made, card number, exp date and sec number, if bacs, full name of account as it appears on your statement, sort code and account number, if you do not send all of this information we will not be able to process your refund claim. We have many refunds and will do these asap, this may take 28 days, you must be patient in these times and please do not add to our work load and contact us before 28 days.
Please note we will not refund under Covid 19 if ;
Its outside 2 weeks (you will need to wait until it falls within this period)
You are able to come but worried.
Over 50% of your party can attend under the current rules.
Please do not try to cancel if none covid related, we are normally very flexible but due to the current situation must refer to our T’s and C’s for such bookings as we have to draw a line somewhere. Your booking may be cancelled under normal T’s and C’s if you do not pay your balance on time.
Wowcher and NE offers.
Cottages for 5 on a mid week Voucher deal, due to the virus we have no dates left to move you forward, we have only availability in our 8/9 sleeper cottages at £80 supplement, if you require a refund please speak to the voucher provider, please do not call us about a refund as your contract is with them. To move to a 8/9 sleeper please send a email with original date of stay and proposed new date of stay stating you understand there will be a £80 supplement payable on arrival plus £50 if you require a hot tub on the patio. If you are in a 13 or 16 sleeper, we have dates available. All such deals exclude school holidays and weekends and are like for like.
Pool and facility’s
The pool is open as are private hot tubs, the snooker room has a cleaning station. We ask all guests to avoid close contact with others.
We thank you for you business and support.
Tony and Vivien Smith