Please read all the information below
Situation as of 23rd February
We are in lockdown and have to remain closed until April 12th, we will open then with restrictions (one household).
We are informed we will be fully open with no restrictions June 21st. These dates may change either way as time goes on. At the moment we can only accept guests such as essential workers (with a reason to be here) and special groups of people, see government guidelines on the internet https://www.gov.uk/guidance/new-national-restrictions-from-5-november. Please note we aim to comply as much as we can but do not know everything, we are here to hire out cottages, handing out keys etc and to ask guests to comply, we see it that its your responsibility to stay within these rules. If you have a holiday booked here during this lockdown please follow the instructions below to apply to be moved forward or refunded. There is no need to advise us if not attending during lockdown as we can not accommodate anyway. We will try to work with all guests to resolve the situation we both find ourselves in but please understand the strain this is putting on our small business and everyone has to play a part, its not our fault.
Covid 19 update following 22nd Feb announcement.
Please read all of the following before emailing us as we are struggling with the volume of admin.
If you are unable to come because of the current restrictions and your booking is before 12th April please send a email to email@example.com with you date of stay and cottage stating that you are unable to come and would like to reschedule, please firstly see our up to date calendars here https://bowleescottages.com/availability/ Please note from 1st July it is high season prices.
Please ensure you get a response email from us if you have been cancelled or moved. Please note we can only base things on what is said by Borris as no one knows what is around the corner, if your booking is beyond 12th April you will need to keep this booking in place until we get a another update. Sorry we realise its not perfect but this is not our fault. If you do not pay the balance we may have to cancel the booking under normal T’s and C’s but are flexible within reason and will not request payment if we think we will need to refund them as this is more work for us.
Not Wowcher or NE offers, see further below
If you require a refund and your booking is before 12th April, please send a email to firstname.lastname@example.org with your date of stay and full payment details inc date payment was made, card number, exp date and sec number, if bacs, full name of account as it appears on your statement, sort code and account number, due to the volume of emails if you do not send all of this information we will not be able to process your refund claim. We have many refunds and will do these asap, Please do not worry this is not a question of if, but a question of when we can refund you, this is not our fault and we ask for your understanding.
Please do not try to cancel if none covid related, we are normally very flexible but due to the current situation must refer to our T’s and C’s for such bookings as we have to draw a line somewhere.
Wowcher and NE offers.
Cottages for 5 on a mid week Voucher deal, due to the virus we have no dates left to move you forward, we have only availability in our 8/9 sleeper cottages at £80 supplement, if you require a refund please speak to the voucher provider, please do not call us about a refund as your contract is with them. To move to a 8/9 sleeper please send a email with original date of stay and proposed new date of stay stating you understand there will be a £80 supplement payable on arrival plus £50 if you require a hot tub on the patio. If you are in a 13 or 16 sleeper, we have dates available. All such deals exclude school holidays and weekends and are like for like.
Pool and facility’s
When we reopen the pool will be open as are private hot tubs, the snooker room has a cleaning station. We ask all guests to avoid close contact with others.
We thank you for you business and support.
Tony and Vivien Smith